The Director of Housing provides leadership and direction in the management of New Moms’ growing supportive housing portfolio. This position supports the agency’s vision, philosophy and values through the delivery of providing quality services that support best practice standards for services to families experiencing homelessness. This role is a dynamic position with growing responsibilities over the next year as we expand our housing services to include a new permanent supportive housing program currently under construction. S/he will oversee the day-to-day program management of our 40-unit time-limited housing for homeless young moms and their children and 15 scattered site permanent supportive housing units. S/he will help in the development and implementation of our new 18 Permanent Supportive Housing program in Oak Park that is currently under construction. This position is full-time located at our main office in the Austin neighborhood, with significant time being spent at our Oak Park location once the new building is open and families are housed. Salary $58k+ DOE.
Key Job Responsibilities
1. Oversees the overall day-to-day programming of our 40-unit time limited housing program and 15 tenant based permanent supportive units in the community through best practice standards for youth and adult led families that embraces a housing first philosophy.
2. Responsible for the hiring, training, and supervising of the program staff and interns; assists with the coordination of volunteers engaged in programming.
3. Ensures a variety of age appropriate supportive services are provided including parent support groups, life skills, and other engagement activities which are informed by positive youth development and our integrated model.
4. Directs all aspects of service delivery including program development, implementation, and evaluation, and continuous quality improvement of all housing programs.
5. Manages the Coordinated Entry Process to ensure transitional housing units are filled within 60 days and meets bed utilization goals for HUD contracts.
6. Collaborates with the on-site Property Manager to provide seamless services that assist in the filling of units and residents successful compliance with their lease agreements including eviction prevention services.
7. Works with Director of Performance Management to implement and monitor the overall performance of the program through continuous quality assurance activities and required reporting to ensure compliance with city, state and federal contracts and other funding agreements.
8. Will work closely with CPO, COO, Director of Performance Management and Property Management team in the development of our new PSH program in Oak Park that includes the development of best practices standards, contract and funding agreements and compliance, lease-up and ongoing supportive services to families.
9. Ensures program and staff compliance with external funder databases and Agency database requirements (ETO) are met in a timely basis.
10. Develops appropriate strategies for overcoming barriers to program improvement and success.
11. Develops formal and informal relationships with community service providers to enhance and expand program capacity and supports permanent housing at program exit including sitting on external housing advocacy and Continuum of Care meetings as appropriate.
12. Participates in departmental budget preparation and reviews; responsible for budget implementation and adherence.
13. Works in tandem with other program leadership staff to integrate services across the Agency including volunteers supporting program activities.
The successful candidate will posses:
· Commitment to and passion for the mission of New Moms.
· Bachelor’s Degree required; master’s preferred.
· Preference given for 5 years of professional experience in housing and homeless youth services.
· Minimum of 3 years of supervisory experience required.
· Endorses a “Housing First” philosophy which also focuses on a framework of Family-Centered, Trauma-Informed, Strengths-Based practices that integrates harm reduction, motivational interviewing, executive skills and positive youth development practices in working with families and development programs and supports required.
· High attention to detail and results-oriented approach to work.
· Experience managing multiple funding contracts and in multiple locations.
· Sound professional judgment and analytical ability, as well as the desire to work in a socially- and psychologically-pressured environment.
· Excellent technology skills and preference given to experience with HMIS, eCornerstone, and/or Efforts to Outcomes (ETO).
· Excellent communication skills, both oral and in writing.
· Ability to manage multiple responsibilities, contracts, projects, and deadlines concurrently.
· Dynamic relationship-building skills to create and sustain fruitful relationships internally and externally.
· Ability to be on-call in evening and weekend on-call rotation for on-site participant emergencies as well as work evenings and weekends, depending on the needs of the program.