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New Moms

Operations Coordinator

Leadership & Development – Chicago, Illinois
Department Leadership & Development
Employment Type Full Time
Minimum Experience Mid-level
Compensation $34-41k DOE

About the Job:

As part of the Leadership & Development team, the Operations Coordinator works to provide agency-wide support across all three locations: Austin, Bright Endeavors and Oak Park.  This position ensures seamless staffing of the front desk at all times during agency hours (9am-5pm).  This position also coordinates purchasing, IT ticket follow-up, and various other administrative tasks for the agency. This position reports to the Director of HR & Operations, and works closely with all staff to ensure seamless service delivery. This position is located at our Austin Office.   Salary: $34k-41k DOE.


Key job responsibilities:

  • Manages the scheduling, staffing + training of the Welcome Desk, ensuring that all guests, residents + staff receive a warm welcome, and are connected to the proper person. Ensures that all Welcome Desk procedures & protocols are being followed by all staff and volunteers. Personally staffs the front desk 4-7 hours/day.
  • Supports Director of HR & Operations with HR administrative functions, including onboarding prep, filing, scanning documents into BambooHR, and gathering documents for payroll.
  • Coordinates IT tickets with consulting company/staff + follows-up as necessary, keeping Director of Operations informed of any ongoing issues.
  • Coordinates + completes all purchasing for Oak Park, Bright Endeavors and Austin sites.


The successful candidate will posses:

  • Commitment to the mission of New Moms.
  • Minimum Associate degree or equivalent administrative office experience.
  • Two years of experience in administrative work.
  • Strong database skills needed (Salesforce preferred).
  • Excellent editing and proofreading skills.
  • Experience working under tight deadlines and meeting them.
  • Advanced computer skills including use of Word, Excel, PowerPoint.
  • Must be detail-oriented.
  • Position requires utmost integrity; ethical behavior and appropriate business practices are expected.
  • Must have ability to prioritize multiple assignments.
  • Must have strong interpersonal and communications skills, and ability to work both collaboratively and independently.
  • Enthusiasm for mission-driven work and interest in work with adolescent-led families.
  • Ability to work some evenings and weekends, as needed.
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  • Location
    Chicago, Illinois
  • Department
    Leadership & Development
  • Employment Type
    Full Time
  • Minimum Experience
  • Compensation
    $34-41k DOE
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