Workforce Development Program Manager

Workforce Development · Chicago, Illinois
Department Workforce Development
Employment Type Full Time
Minimum Experience Manager/Supervisor

About the Organization:

New Moms strengthens families by partnering with young moms as they progress toward housing stability, economic mobility, and family well-being. New Moms is a nonprofit organization with a budget of nearly $6 million and a staff of nearly 60. At New Moms, young moms, 24 and under, take powerful first steps toward economic mobility and family well-being. Our 2-Generation approach puts families experiencing poverty in control of their goals and unleashes their potential. New Moms’ headquarters is located on the west side of Chicago in the Austin neighborhood. Our social enterprise, Bright Endeavors, which provides paid transitional jobs for young moms, is located nearby in the West Garfield Park neighborhood. We also have an office in Oak Park serving the near western suburbs.


Our Commitment to Equity:

New Moms prioritizes racial equity as a strategic and organizational imperative. Strong candidates will be committed to integrating diversity, equity, and inclusion (DEI) values into their work goals and will be evaluated on their impact.

About the Job:

Serving as a part of the Job Training team this position provides direct supervision of the Job Training and Academic coaching teams and provides programmatic leadership, direction, and oversight of New Moms’ Workforce Development program. This position works in partnership with the Bright Endeavor’s team to ensure program goals and growth aligns with operations of a growing social enterprise, and with the Academic Coaching pilot to monitor the evaluation process and measures of success. This full-time position supports the agency’s vision, philosophy and values in the comprehensive delivery of services to young moms through the delivery of a comprehensive Workforce Development program. The Workforce Development Program Manager will champion all New Moms values including our commitment to diversity, equity and inclusion, in both strategic planning and performance. This position is located at Bright Endeavors in Garfield Park. (Also see COVID-19 Modifications below)


Key Job Responsibilities:

  • Supervises coaches to assure all contractual benchmarks are met within the Workforce Development program
  • Assists Senior Director of Workforce Development to provide leadership and oversight of service delivery including program development, implementation, and supervision of staff
  • Responsible for the hiring, training and supervision of a diverse team
  • Facilitates reflective supervision with direct reports and provide coaching to help staff grow as professionals and excel in their role
  • Provides professional development opportunities to team members
  • Works collaboratively with BE business team to identify gaps and needs to ensure high- quality coaching and manufacturing standards are met
  • Works collaboratively with the evaluation team for the Academic Coaching pilot to monitor measures of success of participants persisting toward college degree attainment and/or long-term certification programs.
  • Responsible for orientation of volunteers and interns involved within the Workforce Development program
  • In consultation with the Senior Director of Workforce Development and the Senior Director of Performance Management, assists with implementation and tracking progress on programmatic plans, quality assurance activities, required reporting, and program outcomes
  • Assists with programmatic internal and external data management training, data entry, and compliance to ensure staff compliance with Agency and funder database requirements checking monthly for accuracy and
  • Represents New Moms in a positive and constructive manner in all interactions with participants, staff, board, government officials, funders, and community partners
  • Develops formal and informal relationships with community service providers maximize program capacity
  • Upholds the New Moms’ Executive Skills Coaching approach which is grounded in racial equity
  • Regularly participates in agency and program staff meetings, as well as professional group seminars or conferences to enhance professional knowledge and job skills


  • Bachelor’s degree in a related field required
  • At least three (3) years of relevant experience required; in training or workforce development preferred
  • At least three (3) years of experience hiring and leading diverse teams required
  • Experience managing multiple funding contracts, WIOA and/or CDBG contracts experience preferred
  • Strong track record in managing a comprehensive and complex array of projects with intellectual curiosity, attention to detail and a results-oriented approach
  • Excellent communication skills, both oral and in writing
  • Ability to work in an interdisciplinary team approach model, taking individual responsibility and autonomy while also working well in roles leading and serving as part of a diverse team
  • Valid driver’s license, with safe driving record and valid insurance
  • Access to a reliable car required

COVID-19 Modifications:

  • New Moms employees are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption through the Director of HR.
  • Work hours take place on site at our Bright Endeavors location. However, candidates must have ability to work remotely as needed. A laptop and cell phone will be provided by New Moms.
  • Must complete health screen prior to reporting to office and adhere to all New Moms COVID-19 safety procedures.


New Moms’ Benefits: We offer a comprehensive benefits package to full-time employees including health, dental, vision, disability, and life insurance; matching on retirement savings up to 3%; 14 paid holidays; and generous paid time off. We also offer several unique benefits to New Moms: discounts on Bright Endeavors products, free optional spiritual direction services, and half days on Fridays in the summer. Our Flexible Work Options policy allows for staff to work some hours remotely once training is complete. For licensed employees, you will receive over 20 free CEU's during onboarding and an additional 1.5 free CEU's/month throughout employment. We promote professional development and provide time for you to attend other external trainings opportunities as well.

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  • Location
    Chicago, Illinois
  • Department
    Workforce Development
  • Employment Type
    Full Time
  • Minimum Experience